Frequently Asked Questions
Answers to your most common questions about buying, shipping, warranty and other Tajdid Paziran services
To place an order, first add the product to your cart, then go to the cart page and complete the checkout process. You need to login to complete your purchase.
Online payment through a trusted banking gateway, payment from your site wallet, and — for wholesale orders — bank transfer against an official proforma invoice.
You can submit a return request within 7 days of delivery if the item is unused and its packaging is complete. Cut-to-length items (such as cable) and custom-made items are not returnable.
Shipping time depends on the destination city: usually 1-2 business days for Tehran and 3-5 business days for other cities. Panels and mounting structures ship by freight carrier due to their size.
If the amount was deducted but no order was registered, it is normally refunded within 72 hours. If it is not refunded, contact support.
Open the order in the orders section of your account and press the "Return request" button. After review, the result is sent to you by SMS.
Yes, after your order is shipped a tracking code is sent to you by SMS. You can also follow the order status from the orders section of your account.
For projects above a certain amount, staged payment based on a proforma invoice and contract is possible. Use the RFQ form for details.
After the return is approved and the item received, the amount is refunded to your bank account or wallet within 3-7 business days.
Shipping cost is calculated from order weight and destination city and is shown on the checkout page before payment. Orders above a certain amount ship free.
The invoice of each order can be downloaded from the orders section of your account. For an official company invoice, enter your company details (economic code and registration number) in your profile.
Yes. All products carry an authenticity guarantee, and panels and inverters have an official manufacturer warranty whose duration is listed in the product specifications. The warranty starts when you register the serial number on the warranty activation page.
